Renesas TM V.3.20A Spezifikationen Seite 302

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Renesas Technology, Tools FAQs
Last Updated: September 5, 2003
Document Number: 03072228_e
Q.
Please provide details concerning hardware tool repairs.
A.
[Repair Limitations]
The hardware repairs are as described below.
Repairs are guaranteed for 12 months from the date of purchase.
For details concerning the full guarantee, please refer to the FAQ page. Repairs other than those included in the parameters of the
guarantee will be charged to the customers.
However, some parts may not be replaceable or repairable discontinued production, etc. In addition, products that have been
discontinued for over one year will no longer be repaired.
The problems listed below cannot be repaired and will require unit exchange or purchase of new unit.
Faulty or broken mechanical portions1.
Scratches, peeling, rusting on paint or electro-plated areas2.
Scratches or cracks in resin areas3.
Damage due to misuse or incorrect repairs or other changes to product4.
Major damage to electrical circuits due to over-voltage, over-current, or shorting of power supply, etc.5.
Broken print board, pattern burn-out6.
When the number of repairs is so wide-spread that it would be less expensive to exchange the unit than repair it7.
Unlocatable or unidentified faults8.
Programming adapters and accessory tools are expendable parts and are therefore not covered by the guarantee. However, if these
products are damaged during shipping, we will replace them free-of-charge.
For rental products, please contact the related rental or management company.
[How to Request Repairs]
Click here for details.
Please download the Repair Request Sheet from here.
The above information is also included in each product User's manual. Please read carefully before requesting repairs.
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