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5.7 Technical Support Issues
The “Tools Administration” dialog is also capable of displaying information regarding “hidden” system
components. These are part of the HEW itself that cannot be unregistered/registered manually. If you check the
“Show all components” check box on the tools administration dialog, extra component folders are displayed (see
figure 5.11).
Figure 5.11: All Components Shown
When seeking technical support, you may be asked to give details about some or all of these components. To do
so, open the respective folder, select a component and click the “Properties” button. The properties dialog that
will be invoked behaves in the same way as discussed previously in this chapter, with the exception that there is
no “Environment” tab.
The HEW also has a feature, which outputs tool information regarding the registered components to a file. This
allows you to retrieve information on the entire HEW system. This information can then be sent to your
technical support contact if you are experiencing problems with the HEW.
To output tool information:
1. Click the [Tools->Administration] menu item.
2. Click the “Tool information…” button. A standard windows file save dialog is displayed.
3. Choose the file location and click OK.
4. A file is created in the chosen location with the current registered tool setup of the HEW 2.1.
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